Customer
surveys are important because they can collect a lot of data about what you're
surveying about. So this week we surveyed people in our Startup Tech class to
collect information about the app we created. If you survey a small amount of
people, you might survey all of the same people and they might put all of the
same answers. Your data might not be accurate. If you survey a lot of different
people you might get different results. And you can get an accurate
understanding about how you can improve your app and to see what people like.
The types of questions that are important are the ones that have to do with the
features of the app. The most useful questions are the ones that ask yes-no
& scale questions.
Our
worst questions would be "Would you buy this app?" The reason why I
don't like that question is because no matter what, people will probably buy it
just to check it out and you don’t know why they are buying or not buying it. I
would like to add more words into the questions. I would ask more detailed questions in more
formations and on more different topics. I would make them better by saying
them in different words and sentences. The best way I know to revise my
questions is so put them in a way anyone would understand them. Doing this project
really helped me see that you have to put the questions and sentences in very
well detailed words.
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